Request #19-22
  Closed

I'd like to see all the items provided in the first bullet point from page 2 of the Reservation System Fit/Gap analysis on the website.  That is: "background documentation provided by Kitsap Transit, including details on prior work and previously drafted requirements."

 2. Approach

 To develop this Fit/Gap Analysis, we took the following steps:

  • Reviewed background documentation provided by Kitsap Transit,including details on prior work and previously drafted requirements;
  • Conducted unstructured in-person rider intercepts on Tuesday,July 24 2018 and in conjunction provided an online form to capture comments from additional riders;
  • Drew upon our own experience using the reservation system;
  • Reviewed historical customer feedback provided to Kitsap Transit Customer Service;and
  • Interviewed KT staff from numerous departments about their experience with the current system and their unmet needs that need to be addressed in a future system.

http://www.kitsaptransit.com/uploads/pdf/fast-ferry/fit-gap-analysis.pdf


Received

April 30, 2019 via email


Departments

None Assigned

Documents

Public

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Staff

Point of Contact

Jill Boltz

Request Closed Public

 

May 15, 2019, 8:49am
Request Published Public
May 15, 2019, 8:49am
Document(s) Released   Details Public
2018 03 14 Patterns in RocketRez data.pdf
About Reservations 061617Final.docx
Fast Ferry Reservations Report 8-1-18 to 8-3-18.pdf
Fast Ferry Reservations Report.pdf
FF Reservation System Requirments 122816.docx
Highlights from Customer Survey on Rez.pdf
Reservation System Requirements from RFP.pdf
Rez System Update 2018.06.06.pdf
Rez_Survey_Summer2017.pdf
rez-system-update-2018.08.29.pdf
Summary_01232017.pptx
Web Reservation Modification Project 2018 v2.pdf
May 15, 2019, 8:49am
Request Opened Public
Request received via email
May 1, 2019, 10:56am