I'd like to see all the items provided in the first bullet point from page 2 of the Reservation System Fit/Gap analysis on the website. That is: "background documentation provided by Kitsap Transit, including details on prior work and previously drafted requirements."
To develop this Fit/Gap Analysis, we took the following steps:
Reviewed background documentation provided by Kitsap Transit,including details on prior work and previously drafted requirements;
- Conducted unstructured in-person rider intercepts on Tuesday,July 24 2018 and in conjunction provided an online form to capture comments from additional riders;
- Drew upon our own experience using the reservation system;
- Reviewed historical customer feedback provided to Kitsap Transit Customer Service;and
- Interviewed KT staff from numerous departments about their experience with the current system and their unmet needs that need to be addressed in a future system.